Refund Policy

1. No-Refund Policy Overview

Reel Unlimited operates a strict no-refund policy for all design services globally. All sales are final. Once payment is processed for any service, subscription, or add-on, it cannot be refunded under any circumstances across all regions where we operate.

This policy applies to all Reel Unlimited services including:

30-day design access (Standard and Pro plans)
Monthly subscriptions (Standard and Pro plans)
Single project purchases
White-label add-on services
Any additional services or features purchased

Global Application: This policy applies to all customers worldwide who use Reel Unlimited services, regardless of location.

By using our services anywhere in the world, you agree there will be no refund for any purchase made through Reel Unlimited.

2. Service-Specific No-Refund Terms

2.1 30-Day Design Access

All payments for 30-day design access are final and non-refundable. Once purchased, the 30-day period begins immediately and cannot be refunded regardless of usage or circumstances. This includes:

Standard Single (2 concurrent projects)
Standard Double (4 concurrent projects)
Standard Full (6 concurrent projects)
Pro plans with website development services

2.2 Monthly Subscriptions

All monthly subscription payments are final and non-refundable. This includes Standard plans, Pro plans, and any subscription-based services with 2-month minimum commitments. Early cancellation fees for terminating before the minimum commitment period are also non-refundable.

2.3 Single Project Services

All single project purchases are final and non-refundable. Once payment is processed for any individual project service, the payment cannot be refunded under any circumstances.

2.4 White-Label Services

All white-label add-on purchases are final and non-refundable. This includes branded portals, custom domains, and any white-label features or services.

2.5 Additional Services and Add-ons

Any additional services, features, or add-ons purchased are final and non-refundable, regardless of usage or satisfaction.

3. Subscription Renewal and Management

3.1 No Renewal Refunds

We do not refund renewal subscription payments for any reason. It is your responsibility to track your subscription and cancel before the next renewal period if you no longer wish to continue.

3.2 User Responsibility for Cancellation

If you forget to cancel your subscription and our system processes the renewal payment, we will not issue any refund under any conditions. Our cancellation process is accessible through your dashboard.

3.3 Accidental Renewal Policy

In case of accidental renewal, clients can cancel their subscription through their dashboard, but access to the service will remain active until the end of the paid billing cycle. No refunds will be issued for accidental renewals - cancellation prevents future charges but does not refund the current billing period.

4. Informed Purchase Agreement

By making a payment for Reel Unlimited services, you acknowledge that you have:

Reviewed our service scope and concurrent project limits
Understood the difference between 30-day access and monthly subscriptions
Understood the difference between Standard and Pro plans
Understood the difference between regular services and white-label add-ons
Accepted that all sales are final with no refunds available
Made an informed purchasing decision with full knowledge of our no-refund policy

4.1 Agreement Documentation

Our system records your acceptance of these terms upon signup and continued service usage. This documentation may be presented to financial institutions in any payment dispute as proof of your informed consent to this policy.

4.2 Ongoing Agreement

Each continued use of our services, including submitting projects, accessing your dashboard, or allowing subscription renewals, constitutes renewed acceptance of this no-refund policy.

5. Service Access and Billing Cycles

Your access to Reel Unlimited services remains active until the end of your paid period:

30-Day Access: Provides exactly 30 calendar days of service access from purchase date
Monthly Subscriptions: Billed monthly in local currency, access continues until billing cycle ends
Single Projects: Access to submit and receive one project as advertised
White-Label Add-ons: Features remain active for the duration of your service period

If you cancel your subscription, you maintain full access until the end of your current billing period.

6. Work Ownership and Non-Usage Policy

6.1 Work Ownership Rights

All design work created during your active service period remains your property according to our Terms of Service. Upon cancellation or service end, you retain full ownership rights to all completed and delivered work from your paid service period.

6.2 Non-Usage Policy

Reel Unlimited is not responsible for and cannot refund services due to non-usage. If you do not use the service during your active period, you may cancel to prevent future charges (for subscriptions), but no refund will be issued for the current period.

Important Non-Usage Terms:

No refunds will be issued if you don't use the service but keep it active
Service fees are charged regardless of how many projects you submit
It is your responsibility to cancel subscriptions if you no longer need the service
Non-usage does not constitute grounds for refund under any circumstances
This applies to all service types globally

Whether you submit zero projects or reach your limits, the service fee remains the same. Our pricing model is based on service availability and team allocation, not usage volume.

7. Account Termination Rights

Reel Unlimited reserves the right to terminate service to accounts exhibiting:

Payment disputes or unauthorized chargebacks
Violation of our Terms of Service
Harassment of our team members
Misuse of our platform or services

Account termination due to policy violations does not result in refunds for any services purchased.

8. Chargeback Policy

By purchasing any Reel Unlimited services, you agree that chargebacks are not acceptable given our clear no-refund policy. This agreement may be presented to financial institutions in payment disputes.

Unauthorized chargebacks will result in:

Immediate loss of all work ownership rights
Permanent account ban from all Reel Unlimited services
Potential debt collection action where legally permitted
Legal action to recover costs and damages where applicable

9. Payment Terms and Processing

9.1 Payment Structure

30-Day Access: One-time payment for 30 calendar days of service
Monthly Subscriptions: Require 2-month minimum commitment, then monthly billing
Single Projects: One-time payment per project at advertised rates
White-Label Add-ons: Billed at advertised rates per billing cycle

9.2 Currency and Processing

All payments are processed in local currency where available and are final and non-refundable. This payment structure allows us to properly allocate our team resources to your projects.

10. Legal Compliance and Exceptions

10.1 Limited Exceptions

There are no exceptions to this no-refund policy except where explicitly required by applicable consumer protection law. In cases of duplicate charges due to technical errors, we will correct such errors promptly, but this does not constitute a refund of legitimately charged services.

10.2 Legal Compliance

This policy complies with applicable consumer protection laws in all regions where we operate. Where local law requires specific consumer protections, we will comply accordingly while maintaining our general no-refund stance.

11. Contact Information

For questions about this refund policy or billing inquiries:

Email: support@reelunlimited.com
Help Center: https://intercom.help/reelunlimited/en/

Postal Address:
Tarkle, Inc. dba Reel Unlimited
1309 Coffeen Avenue, Suite 15023
Sheridan, WY 82801, United States

Before purchasing, we encourage you to thoroughly review our service offerings, explore our help center, and contact our sales team with any questions.

12. Policy Enforcement and Documentation

We maintain comprehensive records of service delivery, communications, and project completions to support our position in any disputes. By using our services, you acknowledge understanding and acceptance of this no-refund policy.

This policy is designed to protect our business operations and ensure fair treatment for all clients globally. Renewal dates and billing information are clearly communicated, and you have full control over your subscription management at all times.

Universal Application: This policy applies to all Reel Unlimited services globally, including 30-day design access, monthly subscriptions, single projects, white-label solutions, and any additional services or features purchased.

This Refund Policy governs all Reel Unlimited services and purchases globally. All sales are final with no exceptions except where required by law.