Terms of service

1. Introduction and Service Description

Founded in 2021, Reel Unlimited® provides unlimited design services for agencies, startups, and marketing teams globally. We offer professional graphics, websites, and video content through 30-day services and monthly subscriptions with dedicated designers, branded client portals, and unlimited revisions.

The following terms and conditions govern services offered through www.reelunlimited.com and all related platforms (collectively, the "Site").

This Terms of Service document ("Agreement") is established between:

U.S. Operations:

Tarkle, Inc. dba Reel Unlimited (1309 Coffeen Avenue, Sheridan, Wyoming, 82801, United States)
Reel Unlimited, Inc. (107 Ray Avenue, Hueytown, Alabama, 35023, United States)

International Operations:

Tarkle Limited (Suite 10 Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL)
Tarkle Limited (Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, 999077, Hong Kong)

These entities are collectively referred to as "Reel Unlimited", "we", "us", or "our" and you as the user. This Agreement outlines the rules and conditions for accessing and using our digital platforms globally and our design services ("Services").

Please read these Terms of Service carefully before using the services. By using our platforms or Services, you confirm that you have reviewed, comprehended, and consent to follow this Agreement on behalf of yourself or your organization.

You are responsible for following your local laws and regulations when accessing our Services.

We may update this Agreement from time to time. By continuing to use our platforms and Services after any updates, you accept the changes in their entirety. All updates are effective immediately upon posting.

2. Privacy Guidelines

Our privacy policy explains how we handle your personal data globally. Your continued use of our platforms indicates acceptance of our Privacy Policy, which is part of this Agreement.

Users must be 18 years or older to use our Services. By using our platforms and Services, you confirm that you are of legal age to form a binding contract with Reel Unlimited and meet all eligibility requirements outlined in this Agreement. We maintain appropriate technical and organizational measures to protect your personal information in compliance with applicable data protection laws.

3. Communication Policy

Reel Unlimited responds to all customer inquiries within 1-2 business days during our standard business hours. Our support team operates across multiple time zones to serve our global customer base effectively.

Communication channels include:

Email support through our contact systems
Live chat during business hours Monday to Friday
Help center documentation available globally

We maintain professional communication standards and expect the same from our customers. See Section 17 for our respect and conduct policies.

4. Service Provisions and Access

4.1 Service Access

When you follow this Agreement and maintain an active service period with paid fees, you can access our Services globally. We strive to keep our Services running smoothly, except during scheduled maintenance and unexpected technical issues.

4.2 Account Requirements

Your use of our Services must comply with this Agreement. You commit to:

Provide true and complete account information
Keep your account details current
Maintain login credential security
Report any unauthorized account access immediately
Take responsibility for all account activity

4.3 Technical Requirements

You are responsible for having the necessary internet connection, devices, and technical setup to use our Services, including any related costs.

4.4 Account Termination

Reel Unlimited may terminate your account without advance notice if we determine you have:

Broken this Agreement
Shared account access with unauthorized parties
Misused our services or treated our team inappropriately
Used services for unlawful purposes
Violated our respect and conduct policies (see Section 17)

4.5 Service End Policy

When your service period ends for any reason, we immediately stop all work on your projects regardless of completion status or circumstances. It is your responsibility to manage project timelines and ensure adequate service time for project completion. We cannot provide any assistance or complete any work once your service period has ended.

5. Pricing and Payment Policy

5.1 Pricing Structure

Reel Unlimited reserves the right to change service prices at any time without prior notice. Price changes apply to new purchases and renewals. Continuing to use our Services after a price change indicates your acceptance of the new rates.

We offer the following service options:

30-Day Access: A single-period service where clients can purchase our service for 30 calendar days without any renewal or contract requirements. 30-day access typically costs more than monthly subscriptions but has no ongoing commitments. This option is ideal for seasonal needs and does not include automatic payments as it expires after 30 days. While 30-day access is paid for 30 calendar days, work is only performed on business days during that period.

Monthly Subscriptions: Require a minimum 2-month commitment. You will be billed for 2 months minimum before being eligible for free cancellation. Cancelling before the 2-month period may incur a termination fee equivalent to the difference of our 30-day access pricing.

Alternative Billing: Subscriptions can also be paid quarterly, bi-annually, and yearly upon request via invoice.

Single Projects: Paid via advertised rates or service prices, varying by project type. Each single project service includes only 1 project and cannot be used as multiple or subscription-based service. Purchasing one service means you will request a single design, content, or development project clearly according to the advertised services. Additional services, whether large or small, cannot be requested on single projects, and milestones should not exceed the advertised terms.

White-Label Services: White-label allows agencies to use their own branding in the project management dashboard and invite their colleagues and team to collaborate on requests. Our name and branding are hidden, and only owners know they are contracting with Reel Unlimited. Our system masks our domain and replaces it with client domain, and email notifications come from client email. Communication on projects is also masked, and our staff and team names don't show as Reel Unlimited but as client name.

White-label is offered as an add-on purchase and must be paid at advertised rates. Client understands we cannot guarantee strict fully white-label service, and it's possible it may display our name in communications, systems, or deliverables. While we will do our best to respect this agreement, this feature is currently in development and may result in intentional or unintentional disclosure of Reel Unlimited.

White-label does not revoke Reel Unlimited's copyright claims for unpaid invoices. White-label also does not remove any rights and obligations of the client toward their own clients and staff; it is a branding-related solution, not a waiver or transfer of obligations from the client to Reel Unlimited.

5.2 One-Time Projects

One-time projects are available globally and can be purchased:

Through our marketplace at advertised rates
Via hourly billing at a minimum of $50 USD or local currency equivalent and a maximum of $75 USD or local currency equivalent per hour

Minimum purchase requirements and project scope limitations apply to all one-time work.

5.3 Payment Terms

All payments are due upon invoice receipt. By registering for our Services, you authorize Reel Unlimited to charge your chosen payment method based on your selected billing frequency. Overdue payments will incur monthly interest of 1.5% on unpaid balances, or the maximum rate allowed by local law, whichever is lower.

5.4 Payment Method Requirements

All subscription payments are primarily charged via credit card. However, for any reason, we may require the use of alternative payment solutions including bank deposit, ACH transfers, Wise, PayPal, or any other payment method we deem appropriate.

If we request that you change your payment method, you will have 30 days to provide and migrate to the new payment method. Failure to update your payment method within this timeframe may result in service suspension until payment method compliance is achieved.

We reserve the right to determine the most suitable payment method for your account based on geographic location, local regulations, or operational requirements.

6. Delivery and Project Management

6.1 Immediate Delivery Requirement

Clients must take delivery of completed work immediately upon notification. We do not guarantee availability of files or projects after initial delivery notification. It is your responsibility to download and secure all deliverables promptly.

6.2 Project Timeline Management

You are solely responsible for managing project timelines relative to your service period. We cannot guarantee project completion if insufficient service time remains. Plan your project submissions accordingly to ensure adequate time for completion and revisions.

6.3 Seven-Day Review Period

You have seven (7) days from file delivery to review and request necessary changes. We prioritize corrections reported during this review period. Change requests received after the seven-day window will be handled at our discretion based on available capacity.

7. Comprehensive No-Refund Policy

7.1 Strict No-Refund Policy

Reel Unlimited operates a strict no-refund policy for all services globally. Once payment is processed for any service (30-day access, monthly subscriptions, single projects, or white-label add-ons), it cannot be refunded under any circumstances, except where explicitly required by applicable consumer protection law.

7.2 Informed Purchase Agreement

By making payment for Reel Unlimited services, you acknowledge that you have:

Reviewed our service scope and concurrent project limits
Understood the difference between 30-day access and monthly subscriptions
Understood the difference between Standard and Pro plans
Understood the difference between regular services and white-label add-ons
Accepted that all sales are final with no refunds available
Made an informed purchasing decision

7.3 Legal Compliance

This no-refund policy complies with applicable consumer protection laws. Where local law requires specific consumer protections, we will comply accordingly while maintaining our general no-refund stance.

8. Intellectual Property and Ownership Rights

8.1 Standard Ownership Transfer

Upon full payment of service fees, you retain exclusive ownership of all completed design work delivered during your active service period. This ownership transfer is contingent upon compliance with this Agreement and full payment of all fees.

8.2 Non-Payment and Chargeback Policy

In cases of non-payment, chargebacks, or payment disputes:

All intellectual property rights immediately revert to Reel Unlimited
You forfeit all ownership claims to any work created during the disputed period
We retain the right to use, modify, or redistribute such work without restriction
No compensation will be provided for loss of work ownership

8.3 Chargeback Consequences

Unauthorized chargebacks will result in:

Immediate loss of all work ownership rights
Permanent account ban from all Reel Unlimited services
Potential debt collection action where legally permitted
Legal action to recover costs and damages where applicable

9. Account Management and Data Retention

9.1 Account Deletion Policy

Accounts are automatically deleted 6 months after service cancellation. This includes:

Removal of all project files and data
Deletion of account access credentials
Permanent loss of all stored materials
No recovery options available after deletion

9.2 Data Backup Responsibility

You are solely responsible for backing up and securing all important files before service cancellation. We recommend downloading all necessary materials well before your service end date.

10. Service Usage Guidelines

10.1 Project Scope and Volume

Your service plan determines project scope and volume limits. We accept design requests and revisions according to your plan terms, with delivery times varying based on request complexity and current workload.

10.2 Current Concurrent Project Limits

Standard Plans: 2-6 concurrent projects depending on tier (Single, Double, Full)
Pro Plans: 4 concurrent projects with specific allocation requirements

Legacy Plan Protections: Existing clients with current concurrent project limits will maintain their existing limits unless they upgrade their service or are specifically notified that new increases apply to them. Accepting these Terms of Service or continuing to use our services does not automatically apply new limits to existing clients unless they are paying the current full advertised price.

10.3 Pro Plan Project Allocation

The Pro plan's 4 concurrent projects are specifically allocated as follows:

Up to 3 concurrent graphic design projects (including branding, social media, print design, etc.)
Up to 2 concurrent motion graphics/video editing projects
Exactly 1 concurrent website design project
Exactly 1 concurrent website development project

Important Website Project Restrictions: Each Pro subscription supports exactly 1 concurrent website design project and 1 concurrent website development project. This allocation cannot be changed or adjusted. You cannot have multiple website design projects or multiple website development projects running simultaneously.

Website Design vs. Development:

Website Design: UI/UX design, landing page design, website mockups, design systems
Website Development: Webflow development, WordPress development, Shopify development, coding implementation

10.4 Increasing Website Project Capacity

If you need more concurrent website design and development projects, you have two options:

Additional Pro Subscriptions: Purchase additional Pro subscription seats at the price listed on our website
One-Time Projects: Purchase website projects on a one-time basis at our hourly billing rates ($50-75 USD per hour or local currency equivalent)

10.5 Service Level and Turnaround Disclaimers

Reel Unlimited provides design services optimized for small and short projects only. Our service is not designed or suitable for large, extensive projects requiring complex management structures or guaranteed delivery timelines.

Our service is designed to deliver projects between 2-7 business days depending on project type, size, and level of complexity. However, these are estimates only and do not constitute service level agreements (SLA) or guarantees.

Important Disclaimers:

No guaranteed turnaround times for any project type
No service level agreements (SLA) provided
No responsibility for business losses due to delivery delays
No liability for missed deadlines or project timing
Estimates are provided for planning purposes only

11. White-Label Services for Agencies

11.1 White-Label Service Overview

Reel Unlimited offers specialized white-label services for agencies globally, allowing agencies to serve their clients under their own brand while we provide design services in the background.

11.2 White-Label Features

Agency white-label services include:

Branded client portals with agency logo and domain
Custom domain setup (e.g., app.youragencyname.com)
Client communication under agency branding
Project management tools branded for agency use
File sharing through agency-branded systems
Complete invisibility of Reel Unlimited in client interactions

11.3 Agency Responsibilities

Agencies using white-label services are responsible for:

Client relationship management and communication
Setting their own pricing and billing structures
Managing client expectations and project timelines
Providing first-level client support
Maintaining professional standards in client interactions

11.4 White-Label Billing and Terms

White-label agency plans are billed as add-on purchases at advertised rates. All standard terms apply to white-label services, including the no-refund policy and project delivery timelines.

12. Non-Solicitation Policy

12.1 Comprehensive Non-Solicitation Agreement

By purchasing Reel Unlimited services, you agree to a comprehensive non-solicitation policy regarding our team members, staff, contractors, and affiliates.

12.2 Prohibited Activities

You agree not to, directly or indirectly:

Solicit, recruit, or attempt to hire any Reel Unlimited team member
Accept solicitation from any Reel Unlimited team member for outside work
Engage in employment discussions with our staff
Facilitate connections between our team members and third parties for employment
Encourage our team members to leave Reel Unlimited
Provide job opportunities or referrals to our team members

12.3 Time Restrictions

This non-solicitation agreement applies during:

The sign-up and onboarding process
The entire duration of your active service
Four (4) years following the end of your service, regardless of reason for termination

12.4 Violations and Consequences

Violations of this non-solicitation policy will result in:

Immediate termination of services with no refund
Legal action to enforce the non-solicitation agreement where applicable
Monetary damages equal to 12 months of the affected team member's compensation where legally enforceable
Recovery of legal fees and costs associated with enforcement where permitted by law
Permanent ban from all Reel Unlimited services

13. Licensed Material Usage

13.1 Licensed Elements Permission

When you comply with this Agreement and pay all fees, we grant you limited permission to use Licensed Elements within your Created Work. This permission is non-transferable, revocable, worldwide, and royalty-free for single use within each Created Work only.

13.2 Usage Restrictions

You cannot:

Use Licensed Elements separately
Use the same Licensed Elements in other projects without new licenses
Copy, sell, or modify Licensed Elements
Share Licensed Elements as standalone files

13.3 Ownership Retention

Reel Unlimited and our partners retain ownership of all Licensed Elements, even when included in your Created Work. If you breach this Agreement, we can revoke your permission to use Licensed Elements, including those in existing Created Work.

14. Portfolio and Marketing Rights

14.1 Portfolio Usage Rights

Reel Unlimited reserves the right to share design work created for clients across our global digital channels, including social media, websites, portfolios, and marketing materials, unless restricted by executed Non-Disclosure Agreements.

14.2 Client Identification Rights

We may identify you as our customer and use your name and logo in our marketing materials globally unless you provide written notice with reasonable restrictions.

14.3 Review Collection and Publication Policy

Reel Unlimited automatically collects customer feedback and reviews at the completion of projects. By using our services, you agree that we may use your feedback and reviews publicly on our website, marketing materials, and promotional content.

Review Privacy Protection: To maintain appropriate privacy levels, we display only your first name alongside your review content. We do not publish full names, company details, or other identifying information unless separately agreed upon.

Review Usage Rights: Your reviews and feedback become the property of Reel Unlimited and may be used for:

Website testimonial sections
Marketing materials and advertisements
Social media content and campaigns
Sales presentations and proposals
Case studies and success stories

Consent and Waiver: By submitting projects and using our services, you provide consent for review collection and waive any claims to compensation for the use of your feedback in our marketing efforts. You acknowledge that reviews may be edited for length or clarity while maintaining the original meaning and sentiment.

15. Partner Programs and Affiliates

Our referral programs operate globally through established third-party partners including Awin, Inc., Impact.com, and Partnero.com. Partner relationships are governed by separate agreements with each platform, and participants must comply with both Reel Unlimited's terms and respective platform terms.

16. Technical Provisions and Service Interruptions

16.1 Service Availability

Reel Unlimited does not guarantee continuous platform availability globally. Service interruptions may occur due to hardware, software, or other issues beyond our control.

16.2 Electronic Communications

By using our Services, you consent to receive electronic communications from Reel Unlimited globally. You agree that all communications sent via email or through our platforms satisfy legal requirements for written communication in your jurisdiction.

17. Respect and Conduct Policy

17.1 Professional Standards Policy

Reel Unlimited maintains professional standards for all interactions with our staff globally. The following behaviors will result in immediate account suspension with no refund:

Use of slurs, offensive language, or discriminatory terms
Abusive language or threatening communication
Harassment of any kind toward team members
Discriminatory behavior based on race, religion, gender, sexual orientation, age, disability, ancestry, or national origin

17.2 Consequences

Violation of our respect and conduct policy results in:

Instant account suspension
Permanent ban from all Reel Unlimited services
Forfeiture of all work ownership rights
No refund of any payments made
Potential legal action where applicable

18. Force Majeure and Service Interruptions

18.1 Events Beyond Control

Reel Unlimited is not liable for failing to perform obligations due to events beyond our reasonable control, including pandemics, government shutdowns, natural disasters, war, civil disorder, industrial disputes, telecommunications failures, utility disruptions, and cyber attacks.

18.2 Service Resumption

We will resume normal service operations promptly once circumstances beyond our control are resolved. No refunds or compensation will be provided for service interruptions due to force majeure events.

19. Legal Framework and Dispute Resolution

19.1 Governing Law

These Terms of Service shall be governed by and interpreted according to the laws of the State of Wyoming, United States, without regard to conflict of law principles, regardless of where you access our services.

19.2 Jurisdiction and Forum

Any legal action relating to these Terms shall be brought exclusively in the state courts of Sheridan County, Wyoming, or the United States District Court for the District of Wyoming.

19.3 Class Action Waiver

THE PARTIES AGREE TO BRING CLAIMS AGAINST EACH OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

19.4 Time Limitation

ANY CAUSE OF ACTION OR CLAIM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION OCCURS.

20. Liability Limitations and Disclaimers

20.1 Limitation of Liability

Reel Unlimited's total liability for any claims shall not exceed fifty dollars ($50.00 USD) or local currency equivalent, regardless of cause of action.

20.2 Warranty Disclaimers

ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" GLOBALLY. REEL UNLIMITED MAKES NO WARRANTIES AND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.

20.3 Indemnification

You agree to defend, indemnify, and protect Reel Unlimited from claims arising from your use of our services, breaches of these Terms, or violations of third-party rights.

21. General Provisions

21.1 Entire Agreement

These Terms constitute the complete agreement between you and Reel Unlimited regarding our services globally.

21.2 Contact Information

U.S. Operations: Tarkle, Inc. dba Reel Unlimited
1309 Coffeen Avenue, Suite 15023
Sheridan, WY 82801, United States
Email: legal@reelunlimited.com

21.3 Continuing Use and Terms Acceptance

By continuing to use Reel Unlimited services in any capacity, you acknowledge and accept these Terms of Service in their entirety. These terms can be modified at any time at our sole discretion without prior notice.

Universal Application: These Terms of Service apply equally to all users, whether you are:

A new client signing up for services
An existing client with an active service
A former client returning to use our services
A client accessing services globally

Ongoing Agreement: Your continued use of Reel Unlimited services, platforms, or any related services constitutes your ongoing agreement to comply with these Terms of Service, including any modifications or updates we may implement.

Acceptance Through Use: Each time you access our platforms, submit a project, make a payment, or interact with our services in any way, you reaffirm your acceptance of these Terms of Service as they exist at that time.

Modification Authority: Reel Unlimited reserves the right to modify, update, or change these Terms of Service at any time without prior notification to users. Your continued use of our services following any changes constitutes acceptance of the modified terms.

Final Acknowledgment: By using Reel Unlimited services globally, you confirm that you have read, understood, and agree to be bound by these Terms of Service, and you acknowledge that these terms govern your relationship with Reel Unlimited regardless of your client status or history with our services.

This document contains the complete Terms of Service for Reel Unlimited. For questions or clarifications, please contact legal@reelunlimited.com.